Insurers, contractors draw Mass. consumers’ ire
- Complaints about banks, insurers, contractors, and identity theft topped the lists of Massachusetts consumers’ discontents for 2011.
New airline regulations starting tomorrow
- A new slate of consumer protection rules for airline passengers will go into effect on Tuesday, and a second wave of regulations will come two days later. Check out how the changes will impact you — in a good way.
Want good customer service?
- Put down the phone. Consumers are tapping into social media to air their frustrations, which have helped beat back efforts by Bank of America, Netflix, and Verizon to alter services.
Retailers’ strategy - free, if need be
- Retailers are so desperate this holiday season that they are willing to lose money to get you to spend yours.
Boston Common Press tactics anger consumers
- Brookline-based Boston Common Press, best known for publishing Cook’s Illustrated magazine and producing the show “America’s Test Kitchen,” has also won a less-desirable reputation for how the company sells subscriptions and books.
Sales tax will take a weekend off
- Attention shoppers: State lawmakers are getting ready to bestow their annual back-to-school gift, a sales tax holiday in the middle of August.
Restaurant calorie counts often inaccurate, study finds
- Weight conscious consumers who select the healthiest items on restaurant menus may wind up with more calories than they counted on, according to a new study from Boston researchers.
OPINION: ‘Mad Men’ of the future: The world of advertising - consumer, beware.